Terms of Service

These terms apply when you use the Pepaco website or app, or book a service from Pepaco. Our services are alterations, custom stitching, saree care, wedding and bridal outfits, and garment pick and drop, in the areas of Bengaluru, Karnataka we serve.

By booking a service, you agree to these terms.

• You need an account to book. You sign in with a code sent to your email.
• Please give us accurate details and keep access to your email secure.
• Each mobile number can be linked to one account.
• You must be 18 or over to have an account.

• Your booking is confirmed when you see the confirmation screen.
• Visits are between 9:00 AM – 6:30 PM, every day. While you check out, we hold your chosen slot for 10 minutes.
• Please be available during your visit window. If our tailor can't reach you, we'll call or message you to arrange another time.

• You see the price of each service before you book. We check prices again when you book, and if anything has changed, you confirm the new total first.
• For custom work, we agree the price with you before we start.
• You pay at the visit, by cash or UPI. Online payment will be added later.
• Same-day service costs 30% extra and is available for eligible services on visits booked before 11 AM.
• Patron Gold costs ₹2,999 and lasts 12 months. It is added at checkout with online payment, and gives 10% off that booking and 500 coins once the payment is confirmed.

• New accounts get 25 welcome coins. Each coin is worth ₹1 off an order.
• You can use up to ₹200 of coins on one order.
• Coins have no cash value and can't be transferred to another account.
• Referral rewards are as shown on the Refer & Earn page at the time you refer someone.
• We may change the coins or referral programme. We will give notice before a change takes effect.

• Please empty pockets and tell us about delicate fabrics or any damage before we take a garment.
• We handle every garment with care, but we are not responsible for damage that already existed, or for wear such as weak fabric, old zari or colour that runs.

You can cancel free of charge up to 2.5 hours before your visit. The details are in our Cancellation & Refunds policy.

Please don't make false bookings, misuse coins or offers, or treat our team with disrespect. We may cancel bookings or close accounts that do.

We may update these terms. The date at the top of the page shows when they last changed.

These terms are governed by the laws of India, and the courts in Bengaluru, Karnataka have jurisdiction.