Grievance Officer
Raise a Complaint
How to reach our grievance officer, what to include and how quickly we will respond.
48 hrs
to confirm we've received it
1 month
to resolve it
Last updated 13 October 2026 · Pepaco
Our Grievance Officer
If something has gone wrong and our support team hasn't sorted it out, you can write to our grievance officer.
- Name
- Grievance Officer, Pepaco
- support@pepaco.in
- Phone
- +91 91645 71234
- Hours
- 9:00 AM – 6:30 PM, every day
- Company
- Pepaco, Bengaluru, Karnataka
How to Raise a Complaint
Email or WhatsApp us with:
- your name and the email or mobile number on your account
- your order number, if it's about an order
- what happened, with photos if they help
- what you would like us to do
How Quickly We Respond
Within 48 Hours
We confirm we've received your complaint.
Within One Month
We look into it and give you our answer.
If You're Not Satisfied
You can also take your complaint further:
- About a service or refund: the National Consumer Helpline, by calling 1915 or at consumerhelpline.gov.in.
- About your personal data: the Data Protection Board of India.
Please write to us first, so we have the chance to put things right.
Questions About This?
Ask us on WhatsApp or by email. We reply every day.
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